Terms & Conditions and Refund Policy
Welcome to AlwaysSmart Collections! By using our website (https://alwayssmartcollections.store) and making a purchase, you agree to the following terms and conditions. Please read them carefully.
- General Terms: This website is operated by AlwaysSmart Collections, located at No 1 Olugbemi Street, Off Agric Bus Stop, Ojo, Lagos State, Nigeria.
By accessing or using this site, you accept all terms, conditions, policies, and notices stated here.
We reserve the right to update or modify these Terms & Conditions at any time without prior notice.
- Products & Orders: All products listed on our website are subject to availability.
Product descriptions, images, and prices are accurate to the best of our knowledge but may change without notice.
Orders placed are subject to acceptance and confirmation by our team.
- Pricing & Payments: All prices on the website are listed in Nigerian Naira (NGN).
We accept the following payment methods:
Pay on Delivery (COD)
Online Payment via Paystack
Bank Transfer (Manual Payment)
If you choose Bank Transfer, our details are:
Account Name: Njoku Chibuike Michael Bank Name: Fidelity Bank Account Number: 5333633849
Please ensure to send proof of payment after completing your transfer.
- Shipping & Delivery: We offer Nationwide Delivery across Nigeria.
Delivery timelines may vary based on your location, product availability, and chosen delivery method.
Customers will receive tracking or delivery confirmation details after order dispatch.
- Custom Orders: For selected products, we offer custom name personalization (as shown on the product page).
Please ensure that all custom information provided is accurate before submitting your order.
Custom orders may take longer to process and are non-refundable unless damaged or defective.
- Refund & Return Policy: We value your satisfaction and want you to love your purchase. However, please note our refund and return terms below:
Eligible Returns: Items that arrive damaged, defective, or wrong item shipped.
Items must be unused, unworn, and in the original packaging.
Non-Returnable Items: Customized or personalized items (e.g., products with custom names).
Sale/Discounted items.
Items returned after 7 days from delivery.
Return Process: Contact us within 48 hours of receiving your order via WhatsApp or Email.
Provide clear photos showing the issue (if applicable).
Once approved, you will be instructed on how to return the item.
Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method or bank account within 7–10 business days.
Note: Return shipping costs are the responsibility of the customer unless the return is due to our error.
- Contact Information: For questions about these Terms or our Refund Policy, please contact us:
📞 Phone: 07035301188 📱 WhatsApp: 08147853163 📧 Email: chibuikemichael89@gmail.com 📍 Address: No 1 Olugbemi Street, Off Agric Bus Stop, Ojo, Lagos State
Thank you for shopping with AlwaysSmart Collections! Your satisfaction is our priority.